Customer Support & Sales Administrator (Remote - Bali)

Join Serba Fair Packindo as a Customer Support & Sales Administrator and play a pivotal role in enhancing customer satisfaction while driving sales growth through digital channels. Based in the vibrant regions of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung), you will be the bridge between our customers and our products, ensuring seamless communication and a delightful shopping experience. This is a remote position, allowing you to work from the comfort of your home while contributing to the success of a dynamic and growing company.

As a Customer Support & Sales Administrator, you will handle customer inquiries, process orders, and manage our online store using platforms like Shopify and WhatsApp. You will also be responsible for maintaining our product inventory, tracking sales performance, and generating reports to support data-driven decision making. With a focus on customer-centricity and sales excellence, you will be part of a team that values innovation, collaboration, and continuous improvement.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Process and fulfill orders accurately and efficiently using Shopify and other relevant tools.
• Maintain and update our product inventory, ensuring accuracy and availability.
• Monitor sales performance and generate reports to track key metrics and identify trends.
• Collaborate with the marketing and sales teams to promote products and drive sales growth.
• Manage our social media presence and engage with customers on platforms like Instagram and Facebook.
• Assist in the development and implementation of sales strategies to achieve targets.
• Stay updated with industry trends and best practices to continuously improve our customer support and sales processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer support, sales administration, or a related field.
• Proficient in using Shopify, WhatsApp Business, and other relevant customer support and sales tools.
• Strong communication and interpersonal skills to build rapport with customers and colleagues.
• Excellent organizational and time management skills to handle multiple tasks effectively.
• Familiarity with data analysis and report generation using tools like Google Sheets or Excel.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passionate about customer service and sales, with a keen eye for detail and a commitment to excellence.
• Fluency in English and Bahasa Indonesia is a plus.

🛠️ Keahlian

Lowongan Terkait