Customer Service Representative - Build Client Relationships & Grow Your Career

Are you a passionate problem-solver with a knack for building strong client relationships? Pengiklan Anonim is seeking a dedicated Customer Service Representative to join our dynamic team in Jakarta Raya! In this full-time role, you’ll be the voice of our company, handling customer inquiries, resolving issues, and ensuring every client feels valued and well-supported. With a growing client base and a commitment to exceptional service, this is your chance to grow your career while making a real impact.

Pengiklan Anonim is a trusted name in Jakarta Raya, known for our innovative solutions and dedicated team. As a Customer Service Representative, you’ll play a crucial role in maintaining our high standards of service. Every day, you’ll interact with clients, using our advanced CRM system to track interactions and ensure no detail is overlooked. This role is perfect for someone who thrives in a fast-paced environment and enjoys building lasting relationships.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and efficient resolution.
• Use our CRM system to track customer interactions and maintain accurate records.
• Assist in the onboarding process for new clients, ensuring they feel welcome and supported.
• Collaborate with the sales team to understand client needs and provide tailored solutions.
• Monitor customer satisfaction and provide feedback to improve our services.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to company policies and procedures, ensuring compliance and professionalism in all interactions.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Excellent communication skills, both written and verbal.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with Indonesian language and culture is a plus.
• Valid SIM card and reliable transportation.

🛠️ Keahlian

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