Customer Service Executive (English & Mandarin)

Join our dynamic team as a Customer Service Executive (English & Mandarin) and play a pivotal role in delivering exceptional service to our diverse clientele. Based in the vibrant city of Batam, this position offers a unique opportunity to coordinate customer cases, resolve real-time issues, and ensure customer satisfaction. As part of Pengiklan Anonim, you will be working in a fast-paced environment where your multilingual skills in English and Mandarin will be crucial. This role is perfect for someone looking to make a significant impact in the customer service industry while enjoying the benefits of working in Batam.

In this role, you will be responsible for handling customer inquiries, complaints, and feedback, ensuring that every interaction leaves a positive impression. You will work closely with our team to provide timely and effective solutions, leveraging tools like Zendesk and Salesforce to streamline the process. This is an excellent opportunity to grow your career in a supportive and innovative company.

If you are a passionate and dedicated professional with a strong command of both English and Mandarin, we invite you to apply and be a part of our team in Batam. Join us and take the first step towards a rewarding career in customer service.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints in English and Mandarin, ensuring timely and effective resolution.
• Coordinate with internal teams to resolve customer issues and ensure customer satisfaction.
• Utilize customer service software such as Zendesk and Salesforce to manage and track customer cases.
• Provide exceptional customer support, ensuring all interactions are professional and courteous.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Work collaboratively with team members to develop and implement customer service strategies.
• Stay updated with industry best practices and new technologies to enhance customer service delivery.
• Ensure compliance with company policies and procedures in all customer interactions.

🎓 Kualifikasi & Syarat

• Proficient in both English and Mandarin, both written and spoken.
• Minimum of 2 years of experience in customer service or a related field.
• Experience with customer service software such as Zendesk or Salesforce is a plus.
• Strong communication and interpersonal skills to handle diverse customer needs.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Detail-oriented with excellent problem-solving skills.
• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Previous experience in a multilingual customer service role is a significant advantage.

🛠️ Keahlian

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