Customer Service

Optima Cipta Nusantara · 📍 Jakarta Selatan, Jakarta Raya · Diposting 2026-10-17
FULL_TIME⭐ TERVERIFIKASI
Rp 4.000.000 – Rp 6.000.000 per month
Optima Cipta Nusantara is seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. This is an excellent opportunity to develop your customer service skills in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

Handle customer inquiries via phone, email, and chat, providing accurate and helpful information.,Resolve customer complaints and issues in a timely and satisfactory manner.,Assist in the development and implementation of customer service policies and procedures.,Maintain accurate and up-to-date records of customer interactions.,Provide exceptional customer service, ensuring customer satisfaction and loyalty.,Collaborate with other departments to ensure a seamless customer experience.,Stay informed about company products and services to provide accurate advice to customers.,Participate in training and development programs to enhance your customer service skills.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 1-2 years of experience in customer service or a related field.,Excellent communication and interpersonal skills.,Strong problem-solving and decision-making abilities.,Proficiency in using Microsoft Office Suite.,Fluency in English and Indonesian.,Ability to work well under pressure and meet tight deadlines.,Customer-centric mindset and a passion for delivering exceptional service.

🛠️ Keahlian

Customer ServiceCommunicationProblem-SolvingMicrosoft OfficeEnglishIndonesianTeamworkTime Management
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