Customer Engagement Representative - Healthcare Messaging

Join Synchrony as a Customer Engagement Representative in the vibrant heart of Bali and play a pivotal role in driving product adoption within the healthcare sector. This dynamic position offers you the opportunity to leverage your sales acumen and communication skills to engage with healthcare providers, understand their needs, and tailor solutions that enhance patient care and operational efficiency.

As a Customer Engagement Representative, you'll be at the forefront of connecting Synchrony's innovative healthcare solutions with the needs of clinics, hospitals, and other healthcare facilities. You'll use tools like Salesforce and HubSpot to manage customer interactions, track progress, and ensure seamless onboarding. With 3-5 years of experience in sales or customer service within the healthcare industry, you'll bring a deep understanding of the sector's challenges and opportunities.

This role is perfect for someone who thrives in a fast-paced environment, enjoys building relationships, and is passionate about improving healthcare outcomes. Synchrony is not just a workplace; it's a community of innovators dedicated to transforming healthcare through technology. If you're ready to make an impact in this exciting field, we invite you to apply and be part of our journey in Canggu, Bali.

📋 Tanggung Jawab Pekerjaan

• Engage with healthcare providers to understand their needs and tailor Synchrony's solutions to meet those needs.
• Use Salesforce and HubSpot to manage customer interactions, track progress, and ensure seamless onboarding.
• Collaborate with the sales team to drive product adoption and achieve sales targets.
• Provide exceptional customer service, addressing inquiries and resolving issues promptly.
• Stay up-to-date with industry trends and healthcare regulations to offer informed advice and solutions.
• Participate in team meetings and contribute to the development of sales strategies and customer engagement plans.
• Monitor and report on key performance indicators (KPIs) to assess the effectiveness of engagement strategies.
• Act as a liaison between healthcare providers and internal teams to ensure smooth communication and project delivery.

🎓 Kualifikasi & Syarat

• 3-5 years of experience in sales or customer service within the healthcare industry.
• Proven track record of achieving sales targets and driving product adoption.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with healthcare providers.
• Proficiency in using Salesforce and HubSpot for customer relationship management.
• Knowledge of healthcare regulations and industry standards.
• Bachelor's degree in a relevant field such as Healthcare Administration, Business, or a related discipline.
• Certification in sales techniques or customer service (e.g., Certified Sales Professional, Certified Customer Service Professional) is a plus.
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively in both languages.

🛠️ Keahlian

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